Return policy

Universal Photography General Item Return Policy

- In most cases, items shipped from Universal Photography can be returned within 15 days after delivery or 45 days after shipment if the delivery date is not traceable. If your order was shipped to Brazil or Russia, you can send it back to us within 60 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them. 

Please contact us before returning a defective item in order to receive the return shipping address and other instructions.Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

30 DAYS PRODUCT GUARANTEE

Did your item arrive damaged or not working? If so you are protected and can make a claim, the procedure is outlined below.

  1. Within 30 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
  2. We will review the claim and contact you if we need more information.
  3. If approved, we will refund or resend the item, you may also be asked to return the product.

Where do i send returns?

Please contact our Customer service at [email protected]  to get the returned address.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of day.